Support For Families

The Kirklees Community Response helpline is open

We’ve opened a new dedicated helpline as part of our Covid-19 Community Response.

We’re working alongside our citizens and local organisations to make sure that together we can all support our neighbours and communities over the coming weeks. We’re working especially closely with local voluntary sector organisations through our partners at Volunteering Kirklees (part of Third Sector Leaders).

Together we’ve developed a co-ordinated Community Response, including a Kirklees Council helpline and online forms that anyone can use to either request help, or to offer support to others. Our response teams in local places will be matching requests for help with offers of support, so that we can work together to support the most vulnerable in our communities.

The Welcome Centre Food Bank

How to get help.

We know that coming to a food bank can feel scary and is usually a last resort. If you need help from The Welcome Centre, here are a few simple steps to follow.

Step 1 -Get a referral
To get help from The Welcome Centre, you need a referral from a support worker or support professional. There are a few simple ways to do this.

• If you already receive support from a service or professional, you can ask them to make a referral for you. This could be your GP, social worker, community psychiatric nurse or an agency such as housing services, Lifeline or Connexions.
• You can telephone Kirklees Local Welfare Provision Team (LWP) on 01484 414782.  If you don’t have a phone to call LWP, there’s a free phone at the Customer Services reception, Civic Centre III, High Street, Huddersfield.
• You can call in at Kirklees Citizens Advice & Law Centre (1 & 3 Brook Street, Huddersfield, HD1 1EB) between 9:30am and 3pm Monday to Friday, or at the Huddersfield Mission Cafe (3-13 Lord Street, Huddersfield HD1 1QA) between 10:00am and 1:30pm Monday to Friday. Both of these organisations have advice workers who can make a referral for you.

Step 2 – We’ll need some information

• To receive a support pack we’ll need to ask your referrer some questions about why you need our support.
• We know this can be a difficult time but we are here to help. Providing us with the information we need makes the process quicker.
• We’ll ask about your dietary needs, how many people are in your family and what cooking facilities you have. We can make your packs right for your needs.
• If you have allergies or don’t like something please let us know.